Readerware Knowledge Base

Sales

1. What happens after I place an order?
   Once you complete your order a page is displayed in your browser with full information on the process. The same information will be sent to the e-mail address you supplied when ordering. It is very important that you provide a valid e-mail address...
   
   
2. What should I Order?
   Readerware currently offers three product lines: Readerware (Books) - The tool for anyone who needs to maintain a collection of books. With auto-catalog, reports, loan tracker, integrated backup & restore, import/export and more. Readerware...
   
   
3. What is the upgrade policy?
   All upgrades within a major release are free. If you license Readerware 4.x, you can always download the latest 4.x release free from the web site. There is a charge for upgrading between major releases, i.e. upgrading from Readerware 4.x to 5.0...
   
   
4. Are there any monthly charges or fees for using Readerware?
   No! Readerware is a one time purchase, there are no monthly charges or fees for using Readerware. Your Readerware registration does not expire. We do charge for major upgrades, see the upgrade policy for more information.
   
   
5. I have lost my registration code, can you resend it?
   Yes. If you need your registration information resent, please contact support@readerware.com. We need sufficient information to locate your order in our records, your e-mail address and name are normally enough. We will e-mail you your...
   
   
6. Do you offer a 30 day money back guarantee?
   Yes. If you are not satisfied with your Readerware purchase you can return it within 30 days for a full refund. But remember, Readerware is also available for a free 30 day evaluation;. The evaluation version is fully functional and you can try it...
   
   
7. I haven't received my registration e-mail, what should I do?
   Check any spam filters that you have installed, it is possible that your registration e-mail was snagged by an errant spam filter. If you are using a spam challenge system, check to see if your registration e-mail is waiting for confirmation. I...
   
   
8. How can I get a receipt for my purchase?
   Once your order has been processed, our eCommerce partner, FastSpring, will send you a receipt for your purchase via e-mail. You can always request a new receipt by contacting support@readerware.com.
   
   
9. Can I install Readerware on multiple machines?
   Yes. As the only user, you can install Readerware on multiple machines with a single license. For example, many users these days have a desktop PC and a laptop. You can install Readerware on both with a single license. As Readerware is a...
   
   
10. Will you automatically notify me when Readerware updates are available?
    Yes. By default Readerware checks for updates every 7 days and notifies you when a new version is available. You can turn off the update check or change the update check frequency in preferences. To be notified when new updates are available,...
    
    
11. What support options are available?
    Support for Readerware products is always free. The product help should answer most of your questions. This is available from within the product using the Help menu. It is also available online. In addition to the product help you can access the...
    
    
12. Why won't Readerware accept my registration code?
    If you are having problems registering your copy of a Readerware product, first check that you are entering the information into the correct program. The codes are product specific. Check the splash screen at startup to make sure you are...
    
    
13. What happens to the data I entered during my evaluation?
    Nothing. All your data is still there. When you purchase Readerware you will receive a registration e-mail from Readerware Corporation within 24 hours, normally a lot sooner. The e-mail will contain full instructions on how to register the product....
    
    
14. How can I order Readerware for a specific platform?
    When you license Readerware, you can run it on the platform of your choice. The registration key is cross platform. So when you place an order for Readerware software, you are not asked what operating system you are running. You can run Readerware...